Shipping Policy
Last updated: November 3, 2026
Order processing
Orders are usually processed within 2–5 business days after payment is confirmed. Processing may take longer during holidays, peak seasons, promotional periods, or when order information requires verification.
Estimated shipping times
- United States: 7–15 business days after dispatch
- Canada: 7–15 business days after dispatch
- United Kingdom: 7–15 business days after dispatch
- Australia: 10–20 business days after dispatch
These are estimates, not guaranteed delivery dates. Remote destinations, customs clearance, carrier disruptions, weather, public holidays, and other circumstances outside our control may cause delays.
Shipping rates
Eligible orders of US$59 or more receive free standard shipping. For orders below this threshold, any applicable shipping charge is displayed at checkout before payment.
Tracking
When your order ships, we send a confirmation email containing available tracking information. Please allow 1–3 business days for tracking events to appear after dispatch.
Address changes
Contact service@fufuz.com within 24 hours if you need to correct your shipping address. We cannot guarantee changes after an order has entered processing or shipped. Customers are responsible for providing a complete and accurate delivery address.
Customs, duties, and taxes
Unless stated at checkout, import duties, taxes, customs fees, and similar charges imposed by the destination country are the customer’s responsibility. Customs procedures may delay delivery.
Delayed, missing, or marked-delivered packages
If tracking has not updated for an extended period, or your package appears lost, contact us so we can review the shipment with the carrier. If tracking shows delivered but you cannot locate the package, first check the delivery location, household members, neighbors, and the local carrier, then contact us promptly.
Contact
Email: service@fufuz.com. We normally respond within 24 hours.