Contact Us

Questions about a product, order, delivery, or return? Our customer support team is here to help.

Customer support

Response time: We normally respond within 24 hours. Messages received during holidays or unusually busy periods may take slightly longer.

For order-related questions, include your order number and the email address used at checkout. For damaged, defective, or incorrect items, also include clear photos or video showing the issue.

Business information

Van Brands Inc
7288 Hanover Green Dr Ste A
Mechanicsville, VA 23111
United States

Returns: Do not send a return without approval. Contact us first so we can confirm eligibility and provide the correct instructions.