FAQ

How long does order processing take?

Orders are usually processed within 2–5 business days. Processing may take longer during holidays, peak seasons, or promotional periods.

How long will delivery take?

Estimated shipping times after dispatch are generally 7–15 business days for the United States, Canada, and the United Kingdom, and 10–20 business days for Australia. Customs, weather, carrier disruptions, and remote destinations may cause delays.

Do you offer free shipping?

Yes. Eligible orders of US$59 or more receive free standard shipping. Any available shipping charge for orders below the threshold is shown at checkout.

How can I track my order?

We send tracking information by email after your order ships. Tracking may take 1–3 business days to update. You can also use our Track Your Order page.

Can I change or cancel my order?

Contact service@fufuz.com within 24 hours of placing your order. We will try to help, but changes or cancellations cannot be guaranteed once processing or shipping has started.

What is your return window?

Eligible items may be returned within 30 days of delivery. Items must be unused, undamaged, and returned with their original packaging and included accessories.

What if my item is damaged, defective, or incorrect?

Contact us within 7 days of delivery with your order number and clear photos or video. If the issue is confirmed, we will provide an appropriate solution and cover reasonable return shipping when a return is required.

When will I receive my refund?

After an approved return is received and inspected, the refund is issued to the original payment method. It normally takes 5–10 business days to appear, depending on your bank or payment provider.

How can I contact FUFUZ?

Email service@fufuz.com. We normally respond within 24 hours.